Terms of Service

Effective Date: March 5, 2026

1. Acceptance of Terms

By accessing or using the Dele mobile application and services ("Dele," "we," "our," or "us"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use our services.

2. Eligibility

You must be at least 18 years old
You must have legal capacity to enter contracts under Nigerian law
You must provide accurate registration information
One account per person (no duplicate accounts)

3. Services Provided

Dele operates a digital platform connecting:

Riders: Individuals seeking transportation
Drivers: Independent contractors providing rides
P2P Payments: Peer-to-peer money transfer services
News: Civic education and current affairs content

Important: Dele is a technology platform, NOT a transportation carrier. Drivers are independent contractors, not Dele employees.

4. User Accounts

Registration:

Provide valid phone number, name, email
Create secure password (min. 8 characters)
Verify phone via OTP

Account Security:

You are responsible for account security
Do not share credentials
Report unauthorized access immediately
Dele is not liable for unauthorized use if you fail to secure your account

Account Suspension/Termination:

We may suspend or terminate accounts for:

Violation of these Terms
Fraudulent activity
Abusive behavior toward drivers/riders
Non-payment
Legal compliance

5. Ride-Hailing Service

Booking Rides:

Set pickup and dropoff locations
Review estimated fare (subject to change based on actual distance/time)
Wait for driver acceptance
Track driver in real-time

Fares & Payment:

Fares calculated based on distance, time, demand (surge pricing may apply)
Prices shown are estimates (final fare may vary)
Payment via wallet, credit/debit card, or cash
Membership discounts apply automatically
Cancelled rides may incur fees (if driver already en route)

Membership Tiers:

Free: ₦0/month - Standard rides, standard pricing
Silver: ₦5,000/month - 15% discount, 2 free rides, priority support
Gold: ₦15,000/month - 20% discount, 5 free rides, luxury cars, concierge

Rider Conduct:

Be respectful to drivers
Arrive at pickup on time
No smoking, eating, or drinking without driver consent
No illegal activities
Maximum passengers: as per vehicle capacity

6. Driver Requirements

To drive on Dele, you must:

Be at least 21 years old
Hold valid Nigerian driver's license (min. 2 years)
Own or lease registered vehicle (passing safety inspection)
Provide vehicle insurance
Pass background check
Complete KYC verification

Driver Earnings:

Drivers keep 80% of the fare — Dele charges a 20% platform commission
Weekly payouts to bank account
Tips go 100% to driver

Driver Conduct:

Maintain clean, safe vehicle
Be professional and courteous
Follow optimal routes (unless rider requests otherwise)
No solicitation of riders for off-platform services
Comply with traffic laws

7. P2P Payment Services

Send & Receive Money:

Transfer funds to other Dele users (phone number lookup)
Add notes (end-to-end encrypted)
Transaction limits: ₦500 min, ₦500,000 max per transaction
Fees: FREE for transfers < ₦10,000, 1% for larger amounts

Wallet Top-Up:

Bank transfer, card payment (Paystack)
Top-up fees: 1.5% (payment processor fees)

Withdrawals:

Bank transfer (processed within 24 hours)
Withdrawal fees: ₦50 flat fee

Fraud Protection: Transactions are irreversible. Verify recipient details before sending. Dele is not liable for mistaken transfers.

8. Prohibited Activities

You may NOT:

Use services for illegal purposes
Impersonate others
Create multiple accounts
Reverse engineer the app
Scrape or data mine
Harass, threaten, or abuse others
Use bots or automated systems
Exploit bugs or vulnerabilities (report them to security@dele.cx)
Fraudulent refund requests
Off-platform transactions to avoid fees

9. Intellectual Property

All content, features, and functionality (app design, logos, text, graphics, code) are owned by Dele and protected by copyright, trademark, and other laws. You may NOT:

Copy, modify, or distribute our content
Use our trademarks without permission
Create derivative works

License to You: Limited, non-exclusive, non-transferable license to use the app for personal use.

10. Disclaimers & Limitations of Liability

AS-IS Service: Dele is provided "as is" without warranties of any kind (express or implied), including:

Availability (we may have downtime)
Accuracy of maps, fares, ETAs
Driver quality, safety, or reliability
Freedom from bugs or errors

No Liability for:

Driver/rider misconduct
Accidents or injuries during rides
Lost or damaged property
Third-party services (Paystack, Google Maps)
Indirect, incidental, or consequential damages

Maximum Liability: Total amount paid by you in the 12 months prior to the claim (capped at ₦50,000).

Important: Drivers are independent contractors. Dele is NOT responsible for their actions. Insurance is driver's responsibility.

11. Indemnification

You agree to indemnify and hold Dele harmless from claims arising from:

Your use of services
Violation of these Terms
Violation of laws or third-party rights
Disputes with other users

12. Dispute Resolution

Governing Law: Laws of the Federal Republic of Nigeria

Dispute Process:

Contact Support: support@dele.cx (30-day resolution attempt)
Mediation: If unresolved, binding mediation (Lagos, Nigeria)
Arbitration: Binding arbitration under Nigerian Arbitration and Conciliation Act
Court: Last resort (High Court of Lagos State)

No Class Actions: You agree to resolve disputes individually (no class action lawsuits).

13. Modifications to Terms

We may update these Terms at any time. Changes will be:

Posted here with new effective date
Notified via in-app message (for material changes)

Continued use after changes = acceptance.

14. Termination

Either party may terminate:

You: Delete account in Settings (data retained per Privacy Policy)
Dele: Suspend/terminate for Terms violations (with notice, unless immediate action required)

Upon termination:

License to use app terminates
Outstanding balances become immediately due
Data retention per Privacy Policy

15. Miscellaneous

Entire Agreement: These Terms + Privacy Policy = complete agreement (supersedes prior agreements)

Severability: If any provision is invalid, the rest remains in effect

No Waiver: Failure to enforce a provision doesn't waive our right to enforce later

Assignment: You may not assign your account; we may assign to affiliates or acquirers

Force Majeure: We are not liable for delays/failures due to events beyond our control (natural disasters, strikes, etc.)

16. Contact Us

Questions about Terms:

Email: legal@dele.cx

Phone: +1 214 428 3608

Address: Lagos, Nigeria