Get In Touch

To report a lost item, open the Dele app, go to your ride history, select the relevant trip, and tap "Report lost item." You'll be connected with your driver to arrange item return. Alternatively, contact our 24/7 support line.

Most transfers are instant, but bank processing may occasionally cause delays. Check your transaction history in the app to see the status. If a transfer is marked "pending" for more than 30 minutes, contact our payment support team at payments@dele.cx.

Please contact our dedicated driver support team at drivers@dele.cx or call +234 700 335 3338. Include your driver ID and the date range of the missing payout in your message for faster assistance.

To update your contact information, go to Profile > Settings > Personal Information in the app. For security reasons, some changes may require identity verification. If you're having trouble, contact support@dele.cx for assistance.

In-app and phone support typically respond within minutes. Email responses are usually sent within 24 hours. Business and partnership inquiries may take 2-3 business days. We prioritize urgent issues like safety concerns and active trip problems.